Twelve policies, published in full.
Not a summary and not a request form. Every policy we operate to is on this site in full, with a version number and a review date, and each one is also available as a PDF for your records.
Health & Safety Policy
How we protect the people on your site and ours — risk assessment, safe working practice, and the legislation we work to.
Version 1.2 · reviewed 24 August 2026 · PDF availableOperationalCOSHH Policy
Control of substances hazardous to health. What we use, how it is stored and handled, and where the safety data lives.
Version 1.2 · reviewed 24 August 2026 · PDF availableOperationalQuality Policy
What "done" means, how it is checked, and what happens when a visit falls short of the signed specification.
Version 1.2 · reviewed 24 August 2026 · PDF availableOperationalEnvironmental Sustainability Policy
Products, waste, consumables and how our teams travel between sites. Short, and only what we can evidence.
Version 1.2 · reviewed 24 August 2026 · PDF availableGovernanceEquality, Diversity & Inclusion Policy
How we recruit, train and treat people, and what we do if that standard is not met.
Version 1.2 · reviewed 24 August 2026 · PDF availableGovernanceModern Slavery Statement
Our recruitment and supply chain, and why employing directly rather than buying agency labour matters here.
Version 1.2 · reviewed 24 August 2026 · PDF availableGovernanceAnti-Bribery & Corruption Policy
Gifts, hospitality and procurement conduct — written for the buyers who have to ask.
Version 1.2 · reviewed 24 August 2026 · PDF availableGovernanceComplaints Procedure
How to raise a complaint, who handles it, the timescales, and what happens if you are still not satisfied.
Version 1.2 · reviewed 24 August 2026 · PDF availableLegal & websitePrivacy Policy
What we collect when you contact us, what we do with it, how long we keep it and your rights over it.
Version 1.3 · reviewed 24 August 2026 · PDF availableLegal & websiteCookie Policy
Exactly which cookies this site sets, when, and how to change your mind afterwards.
Version 1.3 · reviewed 24 August 2026 · PDF availableLegal & websiteWebsite Use Terms
The terms covering use of this website, its content and the tools on it.
Version 1.3 · reviewed 24 August 2026 · PDF availableLegal & websiteTerms & Conditions
Our contract terms for cleaning services — scope, notice, payment and liability.
Version 1.3 · reviewed 24 August 2026 · PDF availableEvery policy here is reviewed annually, or sooner if the law or the way we work changes. The version number and review date on each one tell you which is which. Our compliance pack contains all twelve together with our insurance certificates and RAMS — request it here.