Privacy Policy

01Who we are

Cleanfinity Limited is the data controller responsible for your personal data. We are a company registered in England & Wales, company number 15856112, and we operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, or you want to exercise any of the rights described in it, contact us at info@cleanfinity.co.uk.

02The personal data we collect

We may collect, use and store the following categories of personal data.

Identity data

Your name, and your company name where applicable.

Contact data

Email address, telephone number, and the address of the property to be cleaned.

Financial data

Billing address and payment information, where applicable.

Technical data

IP address, browser type and version, device information, and how you used our website.

We do not collect special category data — such as health, ethnicity, or religious belief — and we ask that you do not send it to us.

03How we collect it

• Website contact and booking forms
• Quote and estimate request forms
• Email correspondence
• Telephone enquiries
• Service agreements and contracts
• Cookies and, once enabled, website analytics (see our Cookie PolicyCookie settings)

04Our lawful basis for processing

Performance of a contract

To provide cleaning services, produce quotations, and manage client agreements.

Legitimate interests

To operate and improve the business, respond to enquiries, and maintain service quality.

Legal obligation

To comply with tax, accounting, insurance and regulatory requirements.

Consent

Where consent is required, such as optional marketing communications. You can withdraw it at any time.

05How we use it

• Provide and manage cleaning services
• Prepare quotations and contracts
• Issue invoices and process payments
• Communicate with you about your job
• Maintain internal records
• Improve how the website works
• Comply with our legal obligations

We do not sell personal data. We never have and we have no plans to.

06Who we share it with

We share personal data only where it is necessary, and only with:

• Professional advisers — accountants, insurers and legal advisers
• IT and hosting providers, including our website host, Netlify
• Payment processors
• Regulatory authorities, where we are legally required to

Every third party we use is required to process data in accordance with data protection law.

07Transfers outside the UK

Some of our service providers, including our website host, may store or process data outside the United Kingdom. Where that happens we make sure appropriate safeguards are in place — an adequacy regulation, standard contractual clauses, or an equivalent standard of protection.

08How long we keep it

We keep personal data only for as long as we need it for contract performance, legal compliance, and tax and accounting obligations.

Financial records

Up to six years, in line with UK statutory requirements.

Client service records

For the duration of the contract and a reasonable period afterwards.

Enquiries that do not become jobs

A reasonable period, then deleted.

09How we keep it safe

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or destruction, and misuse or alteration.

10Automated decision-making

We do not carry out automated decision-making or profiling that produces legal effects or similarly significant effects for you. Our online estimate tool gives an indicative price range from the answers you provide; it is not a decision about you and it is not a quotation.

11Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct it if it is wrong
• Ask us to erase it
• Restrict how we process it
• Object to us processing it
• Ask us to transfer it to you or someone else
• Withdraw consent, where we relied on consent

To exercise any of these, email info@cleanfinity.co.uk. We will respond within one month. There is no charge.

12Complaints

If you are unhappy with how we have handled your data, tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office at any time.

Website

ico.org.uk/make-a-complaint

Helpline

0303 123 1113

Post

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF