Policy
Complaints Procedure
Version: 1.2 | Last reviewed: 24 August 2026 | Signed: Edgar Cabrera, Managing Director
Cleanfinity is committed to addressing concerns and complaints fairly, promptly, and transparently. The Complaints Procedure applies to all services provided by Cleanfinity Limited.
Process
| Step 1 | Client notifies Cleanfinity by email or telephone with full details of the concern including dates, locations, and relevant information. |
| Step 2 | Acknowledgement within 2 working days. Management reviews and investigates the complaint. |
| Step 3 | Response and corrective action within 7 working days of acknowledgement. Client kept informed throughout. |
| Step 4 | Escalation to senior management if unresolved. Decision of senior management is final. Complaints treated confidentially. |
Document control
- Owner
- Cleanfinity Limited
- Document
- Complaints Procedure
- Version
- 1.2
- Last reviewed
- 24 August 2026
- Review cycle
- Annual
This document is subject to periodic review and may be updated in line with regulatory or operational changes.
Signed
Edgar Cabrera
Managing Director, Cleanfinity Limited