Workplaces · Offices & technology

180 Great Portland Street

A West End headquarters cleaned daily to a signed specification. The contract has more than doubled since it began.

RouteWorkplaces

DetailVertice · W1G · Workplace Partner · named with permission

The work

What we did, and what it changed.

The job

A technology company taking a floor in a shared West End building, opening in January 2026. We were brought in for the pre-opening deep clean — the one that has to be finished before anyone walks in, around a fit-out that is still being signed off.

It went well enough that the deep clean became a contract, and the contract became a Workplace Partner account running at around 150 service hours a month.

What changed

The scope has more than doubled since it started. Not because we asked, but because the account kept absorbing work the client had been handling separately.

The team on the building has not changed since the first day. That is the whole argument of this website, demonstrated in one account: the same people, on the same site, working to the same signed specification.

The contract has more than doubled since it began. The team has not changed once.

Vertice agreed to be named and photographed. Nothing on this page is quoted or attributed to them.

What we walked into.

Packaging waste before office opening, great portland street — Packaging waste before office opening

Desk installation before office opening, great portland street — Desk installation before office opening

Operative detail cleaning desks, great portland street — Operative detail cleaning desks

Office workspace after deep clean, great portland street — Office workspace after deep clean

Office kitchen after deep clean, great portland street — Office kitchen after deep clean

Kitchen recycling station after deep clean, great portland street — Kitchen recycling station after deep clean

Breakout area after deep clean, great portland street — Breakout area after deep clean

Open plan office after deep clean, great portland street — Open plan office after deep clean

Desk bank after deep clean, great portland street — Desk bank after deep clean

Meeting room after deep clean, great portland street — Meeting room after deep clean

Private office after deep clean, great portland street — Private office after deep clean

Scope

What the job actually covered.

What was included

Pre-opening deep clean before occupation
Daily cleaning to a signed specification
Washrooms and consumables
Kitchen and breakout areas
Meeting rooms and private offices
Periodic works scheduled inside the contract

What was not

Anything outside the signed specification without agreement

Questions people ask about this kind of job.

Will we get the same people every week?

That is the point of the account. The team on this building has not changed since the first day. We employ our operatives directly, pay at least the Real London Living Wage, and cover absence from within our own team — the three things that actually determine whether the same person comes back.

How does the scope change without renegotiating the contract?

Periodic works are scheduled inside the contract and budgeted at the start, so carpet cleaning or a washroom deep clean happens on a date already agreed rather than as a new quotation each time. Anything genuinely outside the specification is agreed in writing before it is done, never after.

We are one tenant in a shared building. Does that complicate things?

It adds parties, not difficulty. We work with the managing agent on access, lift booking and out-of-hours permissions, and we keep our own insurance and RAMS current with the building manager. You should not be the person chasing that.

What happens when someone is on holiday or off sick?

Cover comes from our own team, briefed on your building beforehand. We do not use agency labour to fill gaps, because a stranger with a key and no context is exactly the failure this account exists to avoid.

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Why continuity is the whole argument

The contract more than doubled. The team never changed.

Those two sentences are related, and the order matters. Scope grew because the client stopped having to explain the building to a new person every few months.

The same faces, or none of this works

A specification is a document until someone knows that the third meeting room is booked at eight, that the kitchen tap drips, that Thursday is the busy day. That knowledge lives in people, and it leaves when they do.

Scope grows by absorption, not negotiation

This account kept taking on work the client had been arranging separately — periodic carpet, washroom consumables, one-off deep cleans. Not because we pitched, but because it was easier to hand to the team already in the building.

A shared building has more parties, not more excuses

Landlord, managing agent, other tenants, and a lift everyone shares. That is coordination work, and it is ours to do rather than something to explain a missed visit with.

Next step

Start with a walk of your building.

Forty-five minutes with the person who would manage your account, and a written proposal within 48 hours. Nothing to prepare, and no obligation at the end of it.

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